August Update

Posted by The Team

Welcome to your August update.

Hi all, we thought we were in for a quieter summer but its been busier than ever.

Some fabulous ideas on products and retailers we should be working with, and we are absolutely determined to be adding much more across Northern Ireland and Scotland !!

Thank you so much to everyone that has been recommending us on facebook, we are so grateful that we are happy to put a thankyou off your loan just the same as if you recommend us to a friend directly.

We really love hearing from you, and we know when we are busy we don’t get everything right, but we will always try to sort it.

Keep talking to us, we are on facebook and we love your feedback

Kindest regards,

Angela

CEO

Fancy a fiver?

If you haven’t already, recommend us on Facebook between 16th-31st August 2018 and we will take £5 off your loan with us!
 
(Please note, this is limited to 1 per customer and has no cash value. Any payments due will be paid to loans by 30th September 2018)
 
Thank you to everyone recommending us on facebook so far!

For Good Payers Club members: Win £100 off your loan

From now on, Good Payers Club members who buy a kitchen appliance will get entered into a prize draw to win £100 off their loan! 

You’ll be in for a chance to win each time a kitchen appliance over the value of £150 is purchased, thanks to our friends at Hotpoint.

The winner will be selected at the end of each month.

Terms & Conditions: http://ow.ly/BZBd30kTYSu

How to Make an Online Payment

You can make an online payment at any time using a debit card by going to our website or clicking here: https://www.fairforyou.co.uk/pay/

You’ll need a few things at hand to make sure we apply the payment to your account:

  • Customer number (you can find this on your loan agreement or emails from us)
  • Personal details (including name, mobile number, email address and date of birth

REMEMBER – any payment made is an overpayment, not a scheduled payment. If you would like us to cancel your scheduled payment because of a payment made online please email us at payments@fairforyou.co.uk

Why we Text You

Each month we will text you to keep you as up to date as possible. This will include:

  • your loan balance(s)
  • when you are 1/3 repaid and eligible for a new loan
  • and we will keep you informed if we launch new stores or products.

We will also text you if you miss a payment or your account is running in arrears, and we will text you when your loan is repaid.

 

 

How to Contact Fair for You

There are so many ways you can get in touch with us if you need anything! Below are a few useful links to speak with our different teams…

Loans:

Payments:

Delivery/Item Issues:

General Queries:

Or send us a letter to:

Fair for You Enterprise CIC
Delta View,
2309 – 2311 Coventry Road,
Birmingham
B26 3PG

Insurance and Warranties

 

We don’t sell insurance, all items are new and should be fit for purpose.

All kitchen items have 12 months free warranty included as standard – for other items please check before you purchase.

If you are unhappy with your purchase, and let your retailer know straight away they may be able to collect the item and have the loan cancelled, but their may be a collection fee involved. Please contact your retailer as soon as possible!

If there is something wrong with your product and it is still under Warranty then your retailer should be able to either repair or replace it (providing it is a manufacturer issue and not caused by an accident eg dropping a TV and breaking the screen). Again, please contact them as soon as possible so they can get it sorted.

You can contact retailers on the numbers below:

  • Dorset Homes: 01935 315030
  • Whirlpool: 03448 111211
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